Refund policy
We aim to give you a great shopping experience (including easy returns).
ORDER & STOCK AVAILABILITY
We update our stock levels regularly, but in rare cases an item may sell out before your order is processed. If this happens, we will contact you to offer an alternative product or a full refund. This does not reflect the quality of our service but may occur as stock levels can change quickly.
RETURN GUIDELINES
We kindly encourage mindful shopping - returns have an environmental impact, and offering them free of charge isn’t sustainable for us. However, we completely understand that sometimes a return is necessary!
When purchasing goods on the website, you as a customer have a 14-day right of withdrawal, valid from the day after you receive your order.
• You must notify us via email that you wish to withdraw from the purchase. Please include your name, address, email address, order number, and which items you are returning.
• After notifying us, you must return the products without delay and no later than 14 days from the date you informed us of your withdrawal.
• Customers are responsible for return shipping costs, unless the return is due to an incorrect item sent by us.
• Products should be returned unused, in their original condition and, where possible, in their original packaging. Any product labels, return stickers or tags should remain attached where applicable.
• Customers are responsible for packing the products carefully so that they are not damaged during return shipping.
• Please retain proof of shipping, such as a receipt or tracking number, until the return has been processed and approved.
Products ordered online cannot be returned directly to our physical store. All online returns must be sent back as a parcel to our return handling address, even if the return address is the same as our shop address.
To start a return, you can contact us at
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address:
Hibla AB
Trelleborgsgatan 2A
214 35 Malmö, Sweden
You can always contact us for any return questions or general info at
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. VAT is included for EU orders, but duties and taxes aren’t refundable. If you paid with Klarna, please continue with your invoice - we’ll refund you once your return is processed
What We Can't Refund: We are unable to refund the original shipping costs or any customs duties, taxes, or fees that were applied to your order.
Updates: We'll send you an email once your return is received and inspected. We will then notify you separately whether your refund has been approved or rejected.
Next Steps: If approved, we will process your refund immediately. Please reach out if you have any questions about your refund status!
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@hiblashop.com
UNCOLLECTED PACKAGE
If a package is returned to us because it was not collected from the pick-up point, or if international (non-EU) customs/import procedures were not properly completed, a return processing fee (detailed below) will be applied. This fee covers the extra shipping and handling costs we incur.
Sweden: 100 SEK
EU, Norway and Iceland: 20 EUR
LATE OR MISSING REFUNDS
If your refund hasn't arrived, it might just be processing time!
We suggest taking these actions first:
Re-check your account: Double-check your bank account.
Contact your bank: Talk to your bank, as they can confirm if the refund is pending or still processing.
From all of us at Hibla, thank you!