Shipping policy
We at Hibla are always happy to help you!
Providing you with a great and easy shopping experience is our top priority. If you need more information or have questions, please email us at info@hiblashop.com. We will get back to you as soon as we can.
For information about our returns, kindly go to our separate Returns and Refund Policy page.
PROCESSING AND DELIVERY
Please allow 1-3 business days to process and ship your order. Expect an email within that timeframe to let you know your order is on the way!
Exceptions: Processing times can be longer during peak seasons, holidays, or unexpected events.
CANCELLATION & PRICE ADJUSTMENTS
Order Cancellations: We cannot cancel orders after they are placed. We reserve the right to cancel your order in cases inventory or pricing errors on our part.
Price Adjustments: We do not offer price adjustments on items purchased at full price that go on sale after the purchase date.
SHIPPING COSTS & DELIVERY TIMES
Carrier: We use PostNord to ship our packages. You'll be notified via email and via the PostNord app if your order is on the way.
Home Shipping: Your order will be delivered to your home, though at times the shipping carrier may leave it at a nearby pick-up point instead for instance, if no one is available at your address to receive the package. If you would like your order to be delivered to a pick-up point instead or change pick-up point, please contact your shipping carrier directly as this is not something we can control.
Sweden: (49 SEK) 1 - 3 days. We offer complimentary shipping for orders above 1,200 SEK or equivalent in local currency.
EU, Norway and Iceland (99 SEK) 3 – 5 days. We offer complimentary shipping for orders above 2,000 SEK or equivalent in local currency.
DELAYED OR LOST PACKAGE
Delivery Delays: We work hard to get all orders to you on time! Occasionally, delivery delays can happen due to unexpected issues with the carrier.
If your order is delayed, or you think it might be lost, please contact us right away at info@hiblashop.com We'll partner with the carrier to track down your package. If we can't find it, we'll quickly resolve the issue with a replacement or refund.
Please include your order number when you reach out!
DAMAGED PACKAGE
If your outer packaging arrives damaged but your items are perfectly fine, we apologize and will work with our carrier to improve handling and packaging in the future.
However, if an item inside is damaged; please email us right away at info@hiblashop.com with your order number and photos of the damage (item and packaging). After verifying the damage, we'll quickly resolve the issue with a replacement or a refund. Please allow up to 30 days for refunds to appear on your original payment method.
CUSTOMS AND TAXES
Customs Fees: Your order may be subject to customs duties, taxes, or additional fees upon arrival. These charges are not included in the product price or shipping cost and will be levied by the courier.
Inspections & Delays: Your shipment may be held for customs inspection, which can cause delays that are beyond our control.
Check before Ordering: To avoid unexpected costs, we strongly recommend you contact your local customs office before placing an order to understand any potential taxes or duties you may incur.
Correct Details: Please ensure your shipping address and phone number is correct and complete at the time of purchase.
We cannot change the shipping details once the order has been processed. If you notice an error, please contact us immediately so we can correct it before the order is finalized.